MStreamIT needs to adopt a professional approach hen communicating electronically with its customers. All customer enquiries must receive a response within 24 hours, even if the person who has been emailed is not at work that day.
Adam would like you to set up your email system using tools and features of email software to help portray a professional and efficient company image
Produce an information document which explains to all employees the importance of email etiquette and the tools and features of email software they will need to use
Add information about features of the email system (B)
Starter (5 mins)
Watch the video and read the article - think of some advice to add to YOUR document to prevent this happening at MStreamIT.
video Task (20 mins) Make sure you have completed your explanations of email etiquette - the original list we made is here, remember to explain each point clearly and concisely
Task (20 mins)
Start adding in email features to your etiquette document such as those below....
Task 1 - Company Image - Lesson 2
MStreamIT needs to adopt a professional approach hen communicating electronically with its customers. All customer enquiries must receive a response within 24 hours, even if the person who has been emailed is not at work that day.
Lesson Objectives
Starter (5 mins)
Watch the video and read the article - think of some advice to add to YOUR document to prevent this happening at MStreamIT.
video
Task (20 mins)
Make sure you have completed your explanations of email etiquette - the original list we made is here, remember to explain each point clearly and concisely
Task (20 mins)
Start adding in email features to your etiquette document such as those below....Plenary (5 mins)
Peer assess each others work